Privacy Policy
Learn how ZELZIS collects, uses, stores and protects your information when you browse, shop or contact us.
Who We Are
Welcome to ZELZIS, an online fashion shopping website available at www.zelzis.in. The website is managed by CLASSY MISSY. We respect the privacy of everyone who visits our website, places an order, contacts us, or uses our services.
This Privacy Policy explains what personal information may be collected, why it is used, when it may be shared, how it is protected, and how you can contact us about your information. This policy applies to activity on www.zelzis.in and to related customer communications handled on behalf of the website. It does not cover websites operated independently by others.
Personal Information We Collect
We collect information relevant to the features you use. This may include information you provide yourself, details created during a transaction, and limited technical information generated while you browse.
- Identity and contact: Name, email, mobile number — Order confirmation, delivery and customer support.
- Delivery and billing: Shipping address, PIN code, billing details — Shipping, invoicing and returns.
- Order information: Products, size, quantity, amount, order status — Processing orders, exchanges and refunds.
- Account information: Login details, saved addresses and preferences, if account features are enabled — Providing account features and maintaining security.
- Support communications: Messages, emails, complaint details, photos voluntarily shared — Answering questions and resolving issues.
- Technical and usage: IP address, browser, device type, pages visited, approximate location derived from IP, cookie identifiers — Site operation, security and performance.
- Marketing preferences: Consent choices and email or messaging preferences — Sending permitted offers and managing opt-outs.
We ask you to provide only the information needed for the service you request. Please do not send passwords, card PINs or one-time passwords (OTPs) to our support team.
How We Collect Information
Information may reach us when you browse the website, fill out a form, register or sign in, place an order, make a payment, subscribe to updates, respond to a customer service message or ask for a return or refund.
Some information may also come from authorised payment partners, courier services, website technology providers and other parties involved in an order. For example, a payment partner may tell us that an online payment succeeded, or a delivery partner may update the shipment status. We collect and use this information only for relevant business purposes and subject to applicable law.
Why We Use Your Information
We may use personal information for the following purposes:
- To display products, maintain your shopping bag and operate checkout.
- To confirm, process, pack, dispatch, deliver and track purchases.
- To send order receipts, shipping updates and important service messages.
- To confirm payments, issue invoices, handle refunds and detect payment-related issues.
- To respond to customer enquiries, complaints, replacement requests and return requests.
- To run customer accounts, where this feature is available.
- To prevent fraud, misuse, unauthorised access and technical problems.
- To measure website performance, improve the shopping experience and identify errors.
- To send offers or promotional messages where permitted and in accordance with your choices.
- To keep necessary business records and meet applicable legal obligations.
We do not intend to use your data for a purpose that is unrelated to the reason it was collected without an appropriate lawful basis or notice where required.
Consent and Your Choices
When consent is required for a particular use of your personal information, we aim to explain that use clearly and offer a suitable way to choose. Consent for optional marketing is separate from the information needed to complete an order.
You can ask to stop optional promotional emails or messages by using any available unsubscribe option or by emailing zelzis.help@gmail.com. We may still send important non-promotional messages about an order, payment, return or account security when necessary and legally permitted.
Where applicable law gives you the right to withdraw consent, you can contact us using the details at the end of this policy. Withdrawal will not change lawful processing already completed and may affect services that depend on the information concerned.
Cookies and Similar Technologies
Cookies are small files or identifiers used by websites to remember limited information. Depending on the functions and third-party tools enabled on our website, we may use:
- Essential cookies: to remember your shopping bag, maintain a secure session and run checkout.
- Preference cookies: to remember settings such as language or shopping choices, where available.
- Analytics cookies: to understand visits, improve page speed and identify errors, if analytics tools are enabled.
- Advertising cookies: to measure promotions or show relevant ads, if advertising tools are enabled and their use is permitted.
You can manage cookies through your browser and through any cookie preference controls made available on the website. Disabling essential cookies may stop parts of the shopping experience from working correctly. Optional cookies should be used according to the consent and notice requirements applicable to the website.
Payments and Transaction Security
If you choose an online payment method, payment details may be processed by an independent payment service provider. That provider's own privacy and security terms may apply to the information you enter on its payment page or payment form.
We may receive limited information necessary to verify and manage a purchase, such as payment status, transaction reference, payment method category, refund status and the amount paid. The exact information received depends on the payment option and service provider used.
Never share a card PIN, UPI PIN, full card security code or OTP with anyone claiming to represent ZELZIS. Contact us promptly if you notice a suspicious payment-related request.
When We Share Information
To run an online fashion store, selected information may need to be shared with trusted service providers for a specific purpose. These may include:
- Courier and logistics partners for shipment, delivery, pickup and tracking.
- Payment providers and banks for payment processing, fraud screening and refunds.
- Website hosting, order-management and technical providers for secure operation, storage, maintenance and support.
- Customer communication providers to send authorised order updates and support messages.
- Analytics or advertising service providers if their tools are enabled, subject to applicable permissions and law.
- Government or legal authorities where disclosure is required by applicable law or a valid legal process.
We aim to limit information shared to what is relevant for the specific service. We do not authorise unrelated third parties to use customer information for their own independent marketing without the permission required by law. Third-party websites and service providers may operate under their own privacy policies.
Shipping, Delivery and Order Updates
For delivery, we may provide a logistics partner with your name, delivery address, phone number and relevant order or shipment reference. These details help arrange delivery, verify receipt, provide tracking updates and organise a return pickup when applicable.
Delivery status messages may be sent through email, SMS, phone calls or other supported channels. If a shipment fails or the address needs clarification, our team or delivery partner may contact you using the details provided during checkout.
Data Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or for a longer period when required by applicable laws or for legitimate records such as invoicing, tax, payment disputes, fraud prevention and customer complaint handling.
Different records may need different retention periods. For example, an invoice may need to be kept longer than an abandoned shopping bag. When information is no longer required, we aim to delete it, anonymise it or otherwise handle it securely, subject to legal and operational requirements.
You may ask what personal information we hold and request deletion where available under applicable law. Certain transaction records cannot always be removed immediately because of statutory retention obligations.
How We Protect Personal Information
We aim to use reasonable administrative, technical and organisational safeguards appropriate to the nature of information handled by the website. These may include controlled access to business systems, secure connections where available, restricted staff access, platform updates and checks for unusual activity.
No website, electronic transmission or storage system can be guaranteed completely secure. You are responsible for keeping your account password private and for signing out when using a shared device. If you believe your account or information has been misused, contact us promptly.
Your Privacy Rights and Requests
Depending on the law that applies to your request and the commencement of relevant legal provisions, you may be able to:
- Ask whether we process personal information about you and request relevant access information.
- Request correction or updating of inaccurate personal details.
- Request erasure of information where deletion is permitted or required.
- Withdraw consent for processing that is based on consent.
- Raise a question or complaint about our handling of your information.
- Exercise additional rights available under applicable data protection law, including through authorised persons where the law permits.
Send your request to zelzis.help@gmail.com with a short description of what you need. We may need to confirm your identity before sharing or changing personal information. We will handle requests as required by the laws in force at the relevant time.
Important: A privacy request does not automatically cancel an order or erase records that the business must retain under law. For return, cancellation or delivery help, please identify your order number in the support email.
Children and Family Purchases
Our shopping website is intended for people who can make purchases with legal authority. If you are under 18, please use the website with a parent or legal guardian and have them complete purchases where required.
Where the law requires parental or guardian consent for processing a child's personal information, that permission must be obtained before the relevant processing. If you are a parent or guardian and believe a child has provided personal information without the permission required by law, contact us so we can review the matter.
External Websites and Social Media
Our pages may contain links to social media platforms, payment services, delivery tracking pages or other websites. When you leave www.zelzis.in, the external website's own terms, privacy notice and security measures will apply.
We are not responsible for the privacy practices of websites that we do not operate. Please review their notices before providing personal information on those sites.
International Data Processing
Some website infrastructure or service providers may operate from, store information in or access information from locations outside India. If such processing takes place, we will need to use relevant contractual, security and other safeguards and comply with applicable restrictions under Indian law.
For information about a particular service provider or an international processing arrangement relevant to your request, please contact us.
Security Incidents and Complaints
If you suspect someone has accessed your account without permission, received a suspicious message posing as our team, or misused information connected to an order, email us as soon as possible with the relevant details. Please do not include passwords or OTPs in your message.
We will review privacy and security concerns and take steps appropriate to the situation and applicable legal requirements. Where required, relevant notices will be provided to affected persons or authorities.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices or applicable legal requirements change. When we make an update, we will change the Last Updated date shown at the top of this page and publish the revised version here.
Where an important change requires a separate notice or fresh consent, we will take those steps as required by applicable law. We encourage you to check this page from time to time.
Governing Law and Legal Rights
This policy is intended for a website operating in India and should be read along with applicable Indian privacy, consumer protection and other laws, including legal provisions that come into force in phases. Nothing in this policy is meant to remove or limit rights that cannot legally be waived.
Questions about orders, purchases, returns and disputes may also be covered by our separate Terms & Conditions, Shipping Policy and Return & Refund Policy, where those pages are published.
Need help? Contact ZELZIS
For personal data requests, privacy questions or support about this policy, please reach our team using the details below.